FAQs

Below is a list of the common FAQ we receive about NDBC.

If you think NDBC might be a good fit for you but still have some general questions about treatment options, locations, etc… please visit our  FREE CONSULTATION page to learn more about NDBC!
Q. Do I have to make an appointment?
A. Yes, NDBC requires you to make an appointment prior to coming into our clinics. This is largely due to insurance reasons and verifying your insurance is accepted at our clinics.
A. We generally have appointments available within a week, and earlier in some cases. Each location can be more or less busy at certain times of the year. Often times, you may be able to get into the clinic system faster, by having your initial Physician Evaluation at one clinic, and your remaining clinic visits with the Audiologist or Physical/Occupational therapists at a location of your choosing. Please call the central scheduling number at 952-345-3000 they will be glad to help you try and figure our a plan for you.

A. We participate with most insurance carriers, including Auto, and Workers Compensation. Please visit the Insurance Plan page in the About Us section, for a compete list of all insurances we currently accept.

A. NDBC is a privately owned, not subsidized medical clinic system. We can only staff a limited amount of providers at each location, to ensure our expenses don’t overwhelm us. We have a limited amount of appointments for all our patients in the Twin Cities communities, and its highly important that all patients attend their appointments to keep their treatment plans on schedule as much as possible. This ensures all patients who would like to have an evaluation and treatment at NDBC is given their opportunity in a timely manner, and treatment plans are not delayed for those wanting to get into our clinics. For every missed or late appointment, we are loosing that time for another patient who is needing our services. We do understand that life events happen, and sometimes you cannot avoid these things, we require you to call and reschedule your appointment, as to make it open to another patient.

A. Due to recent passed medical laws and insurance restrictions, generally most plans require an order to receive specialist services in order for your insurance plan to reimburse for those services. Most of our programs here at NDBC require an initial visit with a physician to establish your treatment plan, schedule you with the correct NDBC providers, and make sure your problem is appropriate for the programs we offer. By requiring every patient to touch-base with a physician prior to any therapy appointments, if makes consistent care across all programs, and gives the other providers in our clinic they can continue with their specialty services in confidence.
A. Yes, we offer a 20% cash discount if paid at the time of your visit, or a 10% discount if your account is paid in full by the end of each billing month. Call the business office for more details and clarifications.
A. We can setup a payment plan for you and your situation if needed, please visit the New Patient section for examples there.
A. Please visit our medical records form page here to request your records.

Contact Info

Central Fax:

952-345-6789

Business Office:

952-479-7717

Business Fax:

952-406-8650

Marketing Dept:

952-800-8951